Support
Refund & Returns Policy
When returns apply, how to request one, and how quickly refunds are processed.
Last updated: January 1, 2026
01
Our Commitment
At Gifwoods, we stand behind the quality of every product. If something isn't right, we'll make it right.
02
Eligible for Returns
- Damaged or defective products on arrival
- Wrong product delivered
- Product significantly different from description
03
Not Eligible for Returns
- Personalized or customized items (unless defective)
- Opened consumable products (candles, food hampers)
- Items damaged due to misuse after delivery
- Orders returned after 7 days of delivery
04
Return Process
- 1Email us at returns@gifwoods.in within 7 days of delivery
- 2Include your order ID and photos of the issue
- 3Our team will review within 2 business days
- 4Approved returns will receive a prepaid return label
05
Refund Timeline
Approved refunds are processed within 5–7 business days to your original payment method. Bank processing time may add 2–3 additional days.
06
Exchanges
We offer exchanges on non-personalized products if requested within 7 days of delivery. Exchange shipping is complimentary for eligible items.
07
Contact
For returns or refund queries, email returns@gifwoods.in or WhatsApp us at +91-99999-99999.
